Information Technology in Business Enterprises

Junior (College 3rd year) ・IT & Technology ・APA ・3 Sources

Question 1

It is outrightly clear that Chief Information Officer can bridge between different organizational functions since information from such departments is necessary for the CIO to implement an appropriate information system (Kaarst-Brown, 2008). For instance, customer’s information from marketing department is appropriate in developing an appropriate CRM.

Question 2

One of the reasons is competition due to the ever-increasing use of technology. Thus, a CIO needs to be aware of the current trends or techniques for attracting and retaining the customers as a form of competitive advantage (Kaarst-Brown, 2008). Another reason is that CRM acts as a good source of organizational information that helps in developing or rather improving other enterprise systems.

Service Delivery Lifecycle

Question 3

Service delivery life cycle (SDLC) consists of different stages including service strategy, design, transition, operation, and improvement (Sallé, 2004). The quality of service depends on the operation or rather execution stage since it is at this stage that the new technology is integrated into the existing system and without a proper strategy a business continuity will not be established. Some of the important aspects of SDLC include training since the staff, as well as customers, need to be conversant with how the system works to eliminate doubts, unnecessary errors and resistance due to hesitant to change. Also, progressive maintenance is important to ensure the system runs in accordance with the user requirements and with minimal errors.

Question 4

Enterprise levels, in this case, comprises of discrete departments with different objectives but with shared resources such as finances. Therefore, Service delivery models impact an organization since it comprises of a step by step process that ensures employees and customers are engaged in implementing systems at the enterprise level (ITKnowledge, n.d). Hence, systems developed using this model are always effective and function in accordance with the user requirements. Additionally, the models operate on service culture that is built on aspects such as norms, principles, and values (IssWorld, 2017) In that case, using such models ensure systems at the enterprise level will have long-term success and the associated support.


Kaarst-Brown, M. L. (2008). Understanding an organization’s view of the CIO: The role of assumptions about IT. In D.E. Leidner, & T.R. Kayworth (eds.) Global Information Systems: The Implications of Culture for IS Management, (pp. 454-478). Oxford: Elsevier.

IssWorld. (2017, August 29). Four Key Elements of a Service Delivery System. Retrieved November 26, 2017, from

ITKnowledge. (n.d.). Information Technology Infrastructure Library (ITIL) Guide. Retrieved November 26, 2017, from

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