Life conflict
The Importance of Resolving Business-Customer Conflicts
The culture is complex and every person thinks from a different viewpoint. Diversity of approaches to various tasks can often lead to differences between individuals, especially in the working environment. Conflict with consumers is possible when doing business since the practice entails repetitive encounters that may lead to severe disputes. When I opened my printing company, I had a serious dispute with the customers over the nature of the services I sold, and some of them promised to sue my newly formed business for theft. A specific encounter occurred when I was bitterly faced by the school principal who claimed that my prints were of low quality and I had to make a refund. The situation proved difficult since I had no working capital at that time and the business was only depending on the profit gained from the operational activities. The above situation was one of the greatest conflicts in my life since I had to surrender all my activities to specifically deal with it. Ensuring the customer’s satisfaction is an essential part of a newly established business and eliminating issues arising from the disagreements is indispensable.
Overcoming Business-Customer Conflicts
I overcome the above conflict through improving the quality of service in my business. The situation forced me to acquire new machines that were fast and efficient. I was also engaged in a discussion with customers to identify their tastes and preferences and to apologise for the past inefficiencies in the service delivery. I established business-customer loyalty by carefully listening to the demands of the diverse customers.
The Inevitability of Business-Customer Conflicts
Conflict is inevitable in every business environment. The business-customer relationship may collapse if the situation is not put into control. The business-customer conflicts are common in the newly established businesses because of the unique operational procedures that seem awkward to the customers. Resolving the conflicting situations is therefore important for the survival of the business in every part of the market.
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