The Cisco systems case study is appropriately titled Implementing ERP

Junior (College 3rd year) ・IT & Technology ・MLA

The ERP deployment was prompted by the necessity for Cisco to maintain its leadership position in technology and software production. As a result, it needed to implement the ERP solution in order to meet its goal of increasing to $5 billion or more. Several tactics were adopted by the organization during the application's implementation. To begin, it collaborated with the business organization KPMG, which assisted the Cisco firm in understanding market requirements and specifications. In addition, the organization formed an implementation team. The ERP implementation team used an approach utilizing a steering committee whose main role was relieving high level sponsorship to the project.

Statement of Purpose

The organizations statement of purpose was finding new application systems that would aid in propelling the organization towards growth since the existing and tried systems had failed.


Cisco’s objective was to attain $50 billion and above growth and maintain its competitive position among Microsoft and Intel. Additionally, Cisco aimed at implementing ERP or alternative systems that would aid the organization attain its objectives.


A major problem faced by the organization was the absence of the business sector in management. Initiate organization was mainly made up of IT professionals who did not have enough knowledge regarding the business environment. This hindered the organization from implementing the ERP application. On the other hand, the organization had an opportunity of partnership. Through partnership with a business oriented organization, it would be easy to understand the required qualities required.


Stakeholder at Cisco include: the Board, KMPG, Don Valentine, The management team as well as employees in the firm.

Business Risks

During the implementation of ERP applications or systems, the major risk business risk faced by the firm was financing a project they were not certain about with $15 million. This was a major risk since failure of the project would add a financial crisis to the firm o the existing operational crisis facing the company.

Items out of scope

In the case study, the subject that was out of scope was the general history of the organization. However, it played a vital role in providing background information regarding the firm.


The major assumptions made by the organization were: the technology environment was changing hence would require new systems and applications for production. Additionally, another major assumption evident was that an IT based company was also dependent on business oriented organizations for commercial success.

Scope of business

The scope of the business is improving is production and application systems to ensure that the organization remains among the top technology organizations in the market. Additionally, it also aims at increasing its revenues and maintain and surpass its growth records.

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