Capacity in the Management of Health Services

Freshman (College 1st year) ・Healthcare&Medicine ・APA ・1 Sources

Insufficient cooperation and communication among nurses, poor dedication and performance of nurses, and a lack of integrating technology are the top three management concerns in this case. If both the skilled nursing facility and the rehabilitation facility had adopted technology, they could have used an electronic medical record instead of a manual one, and the medical error would not have occurred.

What are a healthcare organization's legal and ethical responsibilities to its patients and families, and how do they apply in this case?

Healthcare companies have a legal and moral responsibility to provide high-quality healthcare services to patients while avoiding the spread of medical errors. Furthermore, the healthcare workers have the legal and ethical role of disclosing the occurrence of medical errors to the patient and /or his or her family members. In this case, the healthcare professionals failed to maintain patient safety by providing the appropriate care but instead propagated medical errors by prescribing the wrong medications to Margaret Burns. In addition, the nurses to both health facilities failed to disclose the occurrence of medical errors to Margaret Burns.

Who should be held responsible for addressing these problems?

Both Carol Stephens and the nurse who is responsible for admission at the acute care hospital are responsible for the wrong medications (Saracino & Buchbinder, 2016).

Which health care facility is responsible for the medications errors? What obligations does the facility have to Margaret? To her family?

The skilled nursing and rehabilitation facility is responsible for the medication errors (Saracino & Buchbinder, 2016). This health facility has the obligation of providing the appropriate care to Margaret in order to ensure that she is out of danger. In addition, the health facility ought to compensate her for the harm and pain that she underwent as a result of medication errors, as well as for the extra days that she will spend within the facility. In addition, the health facility has the obligation of explaining to Margaret`s family concerning the occurrence of medical errors as well as the measures that it is taking to ensure that she recovers from the threats of the wrong medication.


Saracino S., & Buchbinder S., (2016). Communication of Patient Information During Transitions in Care-Case for Chapter 7 and 12. Jones & Barlett Learning, LLC, United States.

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