Health Records Assistant in the Health Records Department

Junior (College 3rd year) ・Healthcare&Medicine ・APA ・1 Sources

Health records assistant in the health records department is one job that works closely with the Information Technology technical support person with the role of professional troubleshooting. In certain healthcare institutions, the technical support role is referred to as helpdesk support, problem manager or operations analysts (Weaver, Ball, Kim, & Kiel, 2016). Health record Assistant works closely with IT technical support person that helps in supporting, maintaining and monitoring electronic health records systems. Besides, the health assistant requires the services of IT technical support in cases where the record system fails to open, operate or in retrieving lost files.

Health records assistant role in some institutions is referred to as the medical records offers. The responsibilities of health records assistant include keeping locating, retrieving and delivering patient’s health information (Weaver, et al., 2016). Additional roles include maintaining patients’ records and case notes, filing patient records, maintaining patient confidentiality and taking part in audits of patient records. Health records assistant constantly interact with non-clinical healthcare professionals including the finance officers who need patient records to process the bills and at the same to time avail the funds necessary for running the health records department.

An additional non-clinician professional who interacts with the health records assistant are the insurance experts who need the patient records to help in processing insurance claims. The insurance experts must understand the health records before they can ascertain the medical bill claims. Health records assistant with the technical support of Information Technology technical support can effectively convey the patient records to the non-clinical professional when they make such request.


Weaver, C. A., Ball, M. J., Kim, G. R., & Kiel, J. M. (2016). Healthcare information management systems. Cham: Springer International Publishing.

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