Ethics in Banking
Education for the Wells Fargo Business on Banking Ethics In 2016, news from the development of false accounts for customers without the knowledge of the customers showed the unethical behaviour in the business (Kouchaki, 2016). The scandal emerged from the management of the directive on cross-selling services for workers to customers and the cross-selling created an opportunity (Kouchaki, 2016). The management did not know much that it opened the doors to fraudulent activity.While more than 5, 300 employees of the company were fired for engaging in the creation of new credit-card and bank accounts for customers, the remaining members of the organization still need training on banking ethics to ensure the growth and competitiveness of the company. Below is an e-learning training program for the various teams of the organization.
Course Name: Banking Ethics Training for Banking Professionals
Course Type: Short course
Duration: Six months
Summary of Analysis: All the staff members of Well Fargo need to undertake this course from the executive officers to members of all the committees and all other employees. The trainees are all professionals in the banking industry, and e-learning is the most suitable way of learning for them because employees work in different locations around the world. The training is aimed at enhancing the practice of ethical behavior to overcome the recent challenges seen in the organization.
Training Design
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1st Month |
2nd Month |
3rd Month |
4th Month |
5th Month |
6th Month |
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Week 1 & 2 Introduction to Banking ethical issues. Revisiting the ethical code of conduct |
Week 1& 2 Recent ethical Scandals. Why do employees in the banking industry engage in fraudulent activities. Conflict of interest |
Week 1 & 2 The Public reaction to Scandals. Anti-competitive conduct
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Week 1 & 2 Customer Service. What are the common customer complaints? |
Week 1 & 2 Management and transparency. What is reckless pursuit of sales target? |
Week 1 & 2 Ethical reporting and whistle blowing |
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Week 3 & 4 Fair dealing
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Week 3& 4 Importance of avoiding fraud |
Week 3 & 4 Securing company information |
Week 3 & 4 Fair disclosure Transparency |
Week 3 & 4 Suitable remuneration policies |
Week 3 & 4 Suggestions from the trainees on the best way forward in monitoring ethical questions |
Questions and Answers
Some of the primary issues arising from this training and their answers are discussed in the subsequent paragraphs.
Q1. Why do employees in the banking industry engage in fraudulent activities?
People who practice fraud in the banking sector aim at the monetary gain more so because the banks are places where the bulk of the money is kept (Sanusi et al., 2015).
Q2. What are the common customer complaints?
Most of the time customers complain because of lack of awareness of what is happening to their money or to the services they are receiving. Interacting more openly and frequently makes customers appreciate banking services better (Uppal, 2010).
Q3. What is a reckless pursuit of sales target?
When the management pushes its employees to reach certain set targets without considering the needs of the customers that amounts to reckless pursuit of sales target and promotes fraudulent activities.
Why the Training will be Effective
Considering that Wells Fargo has more than 260, 000 employees in various locations within the United States and outside, the only effective method of training all of the employees would be through e-learning because it saves time and trainees can learn from anywhere. Furthermore, e-learning enables trainees to access a huge amount of information online quickly and allows for discussion forums. Learners get motivated to interact with each other because the fears associated with the face-to-face communication is eliminated and the program also takes into consideration the difference in trainees learning capabilities Arkorful and Abaidoo, 2014). Overall, e-learning will have everyone covered at a lower cost compared to other traditional training formats.
References
Arkorful, V., & Abaidoo, N. (2014). The role of e-learning, the advantages and disadvantages of its adoption in Higher Education. International Journal of Education and Research, 2(12), 397- 402. Retrieved from http://www.ijern.com/journal/2014/December-2014/34.pdf
Kouchaki, M. (2016). How Wells Fargo’s Fake Accounts Scandal Got So Bad. Fortune.com. Retrieved 17 September 2017, from http://fortune.com/2016/09/15/wells-fargo-scandal/
Sanusi, Z., Rameli, M., & Isa, Y. (2015). Fraud Schemes in the Banking Institutions: Prevention Measures to Avoid Severe Financial Loss. Retrieved from http://ac.els- cdn.com/S2212567115010886/1-s2.0-S2212567115010886-main.pdf?_tid=d9971590- 9b96-11e7-afc9- 00000aab0f27&acdnat=1505645965_84fca6f07df035d0958bb02d09d4bdc8
Uppal, R. (2010). Customer complaints in banks: Nature, extent and strategies to mitigation. Journal of Economics and International Finance, 2(10), 212-220. Retrieved from http://www.academicjournals.org/article/article1379512360_Uppal.pdf
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