How to Avoid Communication Problems
One of the distinguishing aspects of good managers is efficient communication. Neill (2016) discusses some of the communication pitfalls in his post. The author focuses on communication deficiencies in organizations and different approaches to reduce them. The presence of jargon and technical terminology, the distinction of actions and phrases, and topdown forms of communication are some of the shortcomings highlighted in the report.
I know that the use of technical terminology and jargon prevents meaningful contact between people. The purpose intended shall not be substantially decoded by the recipient. The lack of meaningful decoding of information by the receivers limits the understanding of information and instructions given. The result of the use of jargon is miscommunication and conflicts in companies. Putting oneself in the receiver's shoes and communicating in a simple language they can understand is one way to overcome the use of jargon in communication. Use of visual and pictorial aids go a long way in ensuring effective communication.
Apart from the use of jargon, the detachment between words and actions of senders of information affect the effectiveness of communication. First, the disconnect between one's words and actions create ambiguity of intended meaning. Second, the detachment between words and actions create mistrust among members of a team or company. The only way to avoid this failure in communication is walking the talk. Managers and leaders in various organizations should ensure that they heed their own words and do what they say.
Finally, the focus on the top-down type of communication is an inhibitor in the communication process. Top-down communication prevents the building of trust between managers and employees thus reduction in productivity. Furthermore, a focus on top-down communication implies the lack of active listening on the part of executives. The lack of active listening on the part of managers enables employees to determine their worth to the organization thus determining productivity. Management should, therefore, ensure active listening and involvement of teams they lead in all company matters.
This article directly relates to the unit’s topic as it singles out the issues with the communication and how they should be solved. Using the advice given by the author can help the managers improve their communication with the employees and the delegation of the tasks which in its turn ensures achieving the set aims.
Reference
Neill, C. (2016). Why communication in companies is so poor (and how to get it right). Retrieved from https://www.forbes.com/sites/iese/2016/03/21/why-communication-in-companies-is-so-poor-and-how-to-get-it-right/#64baa4dc5ed6
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