Listening and Becoming a Better Listener
Many people tend to be poor listeners in their day to day business life. Some people tend to hear as well as think about something else simultaneously. Such a situation arises more regularly when people are having conflicts. I also have some issues with listening, rather than just paying interest to what is being said, I will at times think about what I am going to reply while the other birthday celebration is taking. I make my interpretation to correspond with the views that I already hold. Because of such scenarios, I conclude that I already understand and even know what the different party is saying; this is because I make assumptions that it matches my expectation (Barker, Alan). Other people, I interact with also portray such level of poor listening skills by focusing on self-centered agendas or seeing reality exclusively from their perspective which is in many cases a limited view while others tend to jump to premature conclusions.
Becoming a Better Person
It is important to ask questions about what the speaker is talking about instead of trying to read their mind. Trying to imagine what is in the mind of an individual is quite difficult. At times, it is even impossible. And after the speaker has finished talking, it is vital to take some time before responding (Worth, Richard). By doing so, it gives the speaker confidence that their message was delivered and they were not only wasting time. As a listener, you have to know when it wise to make an interruption or to ask a question. Too much interruption carries a price because the speaker will feel invalidated. It is important to give a speaker time to express your opinion before interrupting.
Work Cited
Barker, Alan. Improve Your Communication Skills. London, Kogan Page, 2016.
Worth, Richard. Communication Skills. New York, Ferguson, 2009.
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