Techniques of Communication

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Freshman (College 1st year) ・Communication Strategies ・APA ・6 Sources

In any workplace, high-quality verbal and nonverbal communication skills are precious in any organization. Most organizations spend a lot of money to educate their workers concerning speaking effectively. Besides having conversational communications, employees should be in a position to effectively communicate in written reviews and even emails. Organizations with complex levels and many issues, verbal exchange mastering cannot be an handy concept. However, if the communication within the corporation is smooth it can improve workflow and the standard productivity. A stronger company can be made with staying electricity in the market if the communication within an business enterprise is improved. First, good verbal and non-verbal communications create a experience of transparency within an organization. This makes trust develop among the employees. When keeping the employees in the dark, they feel insecure and low security of a job. Open communication can make the employees feel trusted and valued within an organization, reduce uncertainty and clueless within an organization which brings about the more positive working environment and employees will feel secure and happy (Wiesenfeld $ Raghuram, 1998).

Communication in an organization is necessary for building the relationships between the employees and the management and in both professional and social levels. In an open communication atmosphere, employees will feel free to share their ideas freely and this will result in combined forces for better production. It will build teamwork and creates a more collegial office atmosphere. When communication is effective, the trust among the employees is high and they can work together effectively.

In an organization, the management should make the roles of each and every individual clear. This will guide the employees on what to do to get their jobs done because it will reduce confusion and ambiguity which could make the environment unconducive (Goldhaber, 1993).

Collaboration is made easier when the organization has a good communication set up which could lead to increased production. For instance, if different departments within an organization are working on different parts of the same project, communication is necessary for good results. When there is open communication within the employees, they can talk about the potential issues, requirements and feedback strengthen the end results. Communication ensures that all the employees are on truck hence preventing confusion at the end results.

With the continued increase in the transactions of business globally, there is a need for effective communication between the employees and the managers of the international counterparts. Because of the difference in culture, countries should be able to understand how to communicate with each other without being offensive. Companies which offer training in verbal and nonverbal communications to their employees find it easy when in the global markets than those companies which do not train their employees. Any organization that wants to do business beyond borders must have effective communication.

With strong employee engagement, sales and marketing teams are likely to surpass their goals and objectives. Managers should be personal in that they should get to know the employees interact with them on a personal level and make them the subject of the communication. To grasp the attention of the employees, the management should show that the investment of the employees goes beyond the workplace. In addition, to make the communication more personal, one should stimulate your connection frequently by sharing excitement and concerns (Ulmer & Sellnow, 2017).

Managers should also be able to recognize the nonverbal communication of the employee, as in he should be able to understand when the morale of the employees have gone down and what to do to improve it. If there is no recognition, the employees will feel undervalued and this may lead to employees leaving their organizations. Employee value should be always recognized.

Effective verbal communication can be used by business professionals by use of spoken words to convey a message. The reader of the message needs to interpret the message correctly for it to be meaningful. For verbal communication to be more effective, it starts by acknowledging what the audience needs. This is done by him explaining what to do and how he wants to do it and asking for the feedback on how the message was conveyed. Successful communication is necessary for a business professional (Mone &London 2014).

Verbal communication is necessary when holding meetings. This is because the participants need to share ideas. There is a need for instant feedback, as they need to engage in making decisions and reports by brainstorming ideas and approving plans. For the meeting to be relevant to everyone, there is need to engage all the members by giving them an opportunity to raise their opinions. Presentations and lectures is another situation where verbal communication is necessary this is where instructions and demonstrations should be given to make a product sale or strategy. Verbal communication is also necessary for workshops where the supervisors need to give instructions on how to complete certain activities. Conversations can also be held verbally. For instance, where the employees are conversing on how to achieve a certain objective (Keyton & Caputo, 2013).

Nonverbal communication involves the use of gestures, facial expressions, body language, signs, eye contact etc. they can be used to control the speech for instance in the meetings, verbal communication can be employed to control the speeches. They can be used by employees to show their feeling whether happy or sad and finally they can be used to display personality status (Burgoon & Guerrero, 2016).

References

Goldhaber, G. M. (1993). Organizational communication. Madison, WI: Brown & Benchmark.

Wiesenfeld, B. M., Raghuram, S., & Garud, R. (1998). Communication patterns as determinants of organizational identification in a virtual organization. Journal of Computer‐Mediated Communication, 3(4), 0-0.

Ulmer, R. R., Sellnow, T. L., & Seeger, M. W. (2017). Effective crisis communication: Moving from crisis to opportunity. Sage Publications.

Mone, E. M., & London, M. (2014). Employee engagement through effective performance management: A practical guide for managers. Routledge.

Burgoon, J. K., Guerrero, L. K., & Floyd, K. (2016). Nonverbal communication. Routledge.

Keyton, J., Caputo, J. M., Ford, E. A., Fu, R., Leibowitz, S. A., Liu, T., ... & Wu, C. (2013). Investigating verbal workplace communication behaviors. The Journal of Business Communication (1973), 50(2), 152-169.

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